The Nigerian Communications Commission (NCC) has updated and released both the Quality of Service (QoS) and Measured QoS KPI Data for Operators in the telecommunications sector in the country.
In its efforts at ensuring that telecoms consumers continue to have access to high quality services by telecoms operators
According to the updated documents released by the Commission on their corporate Website ,the QoS standards are designed to ensure that consumers of telecoms products and services continue to have access to high quality telecommunications service by setting basic minimum quality levels for all operators.
The documents reads: “These standards define the lower and upper bounds of acceptability of such technical issues as transmission rates, error rates, call completion rates, etc., and commercial consumer issues, such as access to customer care centres, billing integrity and other characteristics that can be measured and improved.
“As a result, every mobile operator must report to the Nigerian Communications Commission (NCC) at the specified frequency in the year,”
The documents further said each operator must note the following:
The reporting frequency shall be Quarterly.
The report for the preceding quarter must arrive at the NCC (Abuja Office) at most by 15th of the first month of each quarter.
The report shall be in both hard copy and editable electronic (MS Word/Excel) versions in the format provided by the NCC and using the format provided, each operator must provide the reports on the following basis:
A National Report (covering the nation-wide network services).
Regional Reports (preferably using the six geo-political zones).
Urban Area Reports for Lagos, Aba, Abuja, Kano, Benin City, Maiduguri, and Port-Harcourt cities only.
In same vein, the NCC also updated and published the Measured QoS KPI Data for Operators Nigerian telecommunications sector.
The data, the Commission added, is collected during busy hours at the Base Station Controller (BSC) level and analysed, using monthly weighted averages to ascertain each telecoms operator’s performance.
